I have a very wide range of expertise starting since the 1980's. As our technological world evolves, servers and application hosts are moving to the cloud. Cloud services such as Exchange365 and Office365 can easily move typical server rooms into the cloud allowing a single IT administrator to manage small and medium-sized enterprises. The future role of the IT support field will be to manage the gap between the user and the cloud. Cloud-based database applications are currently evolving as well to help us reach an IT environment which works exactly the same whether you are in the main headquarters, remote office, home or hotel room. Cloud-based computing will also allow disaster recovery far beyond what is currently possible.
I got my first certification for Microsoft Windows NT back in 1999. Since then I have increased certifications to suit the environment of most offices.
CCNA is not my strength but it gives me the knowledge needed to perform basic work on Cisco command-line routers. I have very little experience working with Cisco routers since they are only serviced when installed or when network infrastructure is modified. On average, clients will need Cisco support once every 7 years. I have enough expertise to use Google and Cisco Books to get the job done.
I have been working with Microsoft applications since Windows 3.0 hit the market and changed the way computers worked. I have a long list of Microsoft certifications which include MCP, MCSA, MCSE, MCDBA, MCSA Security and MCSE Security.
Today's IT world requires a decent knowledge of security to help protect your PC's and network from malware and hacking. There was a time when security was only needed by sites with highly confidential information but now it is needed by every single router, server and workstation.
My latest field of IT expertise has included laser printers. Many of the modern day laser printers act as copiers, printers, scanners and fax machines. This is typical for all office environments and no office will be efficient without a reliable and fully capable Multi-Function Printer. I have equal experience with HP laser printers and MFP's but did not get a certification from HP yet.